Frequently Asked Questions


COVID-19: Due to COVID-19 shipping time may be delayed. We are making every effort to get items shipped in a timely manner. We have taken necessary precautions in accordance with recommendations with the CDC to properly handle all merchandise and packaging in a safe manner.

How do I cancel an order? To cancel an order, please send us an email at melaninshining@gmail.com with your cancellation request along with your order number. All order numbers are sent in email at the time of purchase. 

How do I add to an order? To add to an order, please send us an email at melaninshining@gmail.com with what item you would like to add along with your order number. All order numbers are sent in email at the time of purchase.

How do I track an order?  When orders are sent out, tracking numbers are sent via email. 

When will I be charged for my order? At the time of purchase.